Privacy Policy
Privacy & Confidentiality
At Defined With Style, we are committed to delivering our services with the highest level of discretion, professionalism, and care.
Our concierge, property, and chauffeur services may require us to collect and manage certain personal information so we can coordinate arrangements on your behalf and maintain the continuity of our services.
As both a service coordinator and on-site liaison, we manage and facilitate arrangements directly and, where required, through trusted and vetted partners. In doing so, we handle personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy & Confidentiality Policy explains how we collect, use, store, and protect your personal information — including details related to lifestyle coordination, property support, chauffeur bookings, and partner referrals.
This policy applies to all services delivered by Defined With Style and reflects our ongoing commitment to protecting your privacy and upholding the trust that defines every client relationship.
What We Collect
We may collect the following types of information, where necessary, to deliver our services:
- Contact details: name, email, phone, address.
- Booking details: service type, dates, preferences.
- Payment information: processed securely via third-party providers.
- Notes relevant to concierge coordination: Including but not limited to property access details, dietary preferences or travel logistics.
How We Use Information
We use your information to:
- Arrange, manage, or personally oversee services on your behalf.
- Communicate with you regarding bookings, scheduling, and support.
- Maintain service records and client relationship records.
- We will never ask you for any personal information, including passwords, via text.
Disclosure
We only share personal information when it is required to fulfil your request:
- With trusted suppliers and partners who are directly involved in fulfilling your request.
- With secure third-party platforms used for payments or CRM purposes.
- We do not sell or trade personal information under any circumstances.
Data Storage & Security
We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no data transmission over the internet or electronic storage system is completely secure, so we cannot guarantee absolute security.
- Information is stored securely and only in Australia where possible, and all data is destroyed when not legally required.
- We take all reasonable steps to protect all data from misuse, loss, or unauthorised access.
Access & Correction
You may request access to correct, update or delete your personal information held by us at any time by emailing aimee@definedwithstyle.com
Your Rights
You have rights under the Australian Privacy Principles. If you have a concern or complaint, please contact us directly at the contact information below.
Updates
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Disclaimer
At Defined With Style, we take pride in collaborating with a trusted circle of independently operated partners. While we personally coordinate, oversee, or facilitate many aspects of your experience, certain services are delivered directly by these partners under their own professional terms and licensing.
All arrangements are managed with diligence and care to ensure the highest possible standard. However, Defined With Style cannot assume responsibility for the independent actions, guarantees, or performance of third-party providers.
Any engagement or reliance on partner services is at the discretion of the client, and all bookings remain subject to each provider’s individual terms and availability.
Privacy Policy Complaints and Enquiries
We are committed to respecting and protecting your privacy.
If you have any queries or complaints about our Privacy Policy, contact us at:
Email: aimee@definedwithstyle.com
Phone: 0400 882 732